Blue Water Sanitation

Recommends

bonnie T.

Joined 3 months ago

I have lived in Conklin area for many years. I enjoy the services provided. It's easy and fast for me to put my trash out to the curb every Friday. I have recommended them to several neighbors around our area. Cheaper services with amazing quality and care.

Recommends

bruiseviolet

Joined 4 years ago

Great Service- No Complaints. We have used Blue Water for over a year now, on the recommendation of a family member. We love their service and have no complaints.

They have picked up extra bags we had, and didn't charge us extra. The garbage men who come to our home each week are always very nice and wave and say hello.

There were a few times that we've forgotten to send in the payments, or didn't have enough money- and as long as we called and communicated with them, they were always willing to work with us.

I recommend them to everyone I meet who is looking at new/changing their garbage service.

Recommends

queenofthecastle

Joined 2 years ago

They helped us out in our time of need. We had a sudden family death that was very unexpected. I "cannot" thank this company enough for lowering our monthly payment (as we are on a very tight budget now) and letting me delay a payment from all the commotion. We were very thankful for this help. It touched our hearts.

Doesn't Recommend

Rdan370

Joined 2 years ago

Mean people!. I had a very similar experience to TSEY. Only instead of me placing a call I received a call from a very angry woman. She informed me that this was my final notice and that if they did not have their money by the following day my account would be sent to collections. Mind you this was one day before Memorial Day weekend.

Also, this was my first contact with the company. I was told that they were the only garbage pickup company in my village and that there was some form of $500 fee for trying to bring someone else in.

Overall the woman made me feel trapped and that she didn't need to treat me as a customer because I had no other options. All in all terrible customer service

Recommends

sarahjonesblack

Joined 2 years ago

Amazing prices and great service!. I have been a loyal customer to Blue Water for 15 + years. Such amazing customer service and the most amazing prices for waste removal around. My family has really appreciated the hard work this company has provided for our family.. I find it quite funny to read another review that is also posted on this same site. It clearly states on your bills if not paid by a certain date service can be interrupted. Dont let people like that bring you down by those negative thoughts.. if you stopped them it was obviously for not paying. Keep up the good work. There is always one in every crowd that tries to bring the good ones down. Thanks guys!

Doesn't Recommend

TSEY

Joined 2 years ago

HORRIBLE Customer Care!. I recently moved into a new home and when doing so found a cheap local garbage removal service, Blue Water Sanitation. Upon receiving my first statement I mailed them a check for the amount due to the P.O. Box address on the front of their 'postcard' billing statement.

Two weeks later, my garbage was not picked up on its scheduled date. Upon calling Blue Water Sanitation to inquire about why my garbage was not removed as scheduled, I was met on the other end of the line by a woman who was extremely rude. She informed me that I never paid my bill and that they "dont pick up trash for people who dont pay." I attempted to expain to her that I had in fact paid my bill and that there must be some mistake, but she was unwilling to hear me at all. She proceded to call me a liar, and stated that "they believe I never sent payment." ( I would like to remind you at this point, that I have never done business with this company prior to this, and there was no grounds for them to place this sort of judgment.)

At the end of our conversation I informed the receptionist for Blue Water that I would be seeking other removal services, and she rudly stated that they are contracted with the village I live in and that I cannot choose another service.

Bottom line, of course this company has to contract with local offices, if they didnt they would never get any business. They are rude, and unprofessional. Had I been aware that the check I sent was not received, this situation could have been taken care of prior to my trash not being picked up as scheduled. I got no letter or phone call to state my check was not received, and to top it off was called a liar when I tried to come to a solution with them. Find a different removal company! I thought using a cheap local company would be a good way to save a few bucks. I guess at the end of the day..... You get what you pay for!