Jewelry >Paul Medawar Fine Jewelry
4518 Plainfield Ave NE, Grand Rapids, MI | Directions 49525-161843.045111 -85.605691
Mon-Fri 10am-6pm ; Sat 10am-3pm ; Sun Closed
dishonest – I have been in to this location a few times. Once to get a ring sized and a prong fixed. They did good work but kept adding another $10.00 to the price. I have a diamond ring I had them take a look at to see if they would buy it and how much they would pay. He started out telling me what a nice diamond I had and gave me a decent price for it. After thinking about it for a day I decided I would take him up on it and went back in to make the deal. When I arrived, the same sales people were in the store. Paul took the ring from the salesman and took it into the back room. He came back out and tried to tell me it was a different ring. He asked if anyone else had access to the ring and that it had chips in it and it was an i,J clearity. Mine had no chips and was a SI1 clearity. There was no way anyone else coule have touched it. I never took it out of my purse. He offered me $200.00 less for the diamond because "he could not sell this to his customers". I declined his offer and drove to another jeweler. I asked them to check for cracks and see what the clearity was.........You guessed it SI1 and there was not a crack or chip in it. This is something he does on a regular basis people. He is not to be trusted! everyone that I have spoken to has had a story about him. I will never go back in his store again and suggest you don't waste your time going there either.
Excellent Service and very good selection – I have done business with them over the last several years and have found everyone in the store to be helpful and polite. I have had watches serviced there, jewelry cleaned, and custom rings made. Each time I enter the store, I am greeted and welcomed by name (the advantage of doing a regular business with them). The estimates for repair have been right on and the prices for custom work have been both fair and upfront - no surprises on the back end. I highly recommend this establishment and the people that work there.
Watch Out! I would not recommend them!!! – Be careful!! I would not recommend them. Read the reviews above.
Watch out – This is to advise people. A few years ago one of their sales associates told me the new white gold won't turn yellow, so I had my ring redone in white gold. 2 years later it started to turn, so I had to take it in to have it rhodium plated. So, that wasn't true was it? Second, the misled me on appraising my rings. I was charged $200 EACH ring, for an APPROXIMATE appraisal!! I thought for that kind of money it would be exact, where they have to take the diamond out of the mounting. I went in and questioned them on it later. I sold one of the rings to another jeweler in town who took one look at it and told me it was .75ct not .81. I was furious with Medawar's. Oh, and I also sold him several thousands of dollars of gold and I think they overcharged me for the appraisals due to simple greed. I will never take my business there again. And, he does do the stare at people like others have mentioned. Strange.
The place to sell gold – After seeing all of the “we buy gold” stores and commercials I decided to take a look through my jewelry box to see if I had anything I was willing to part with. I had a couple necklaces and an old ring that I thought I’d take it around to see what I could get for all of it. I shopped around to all the gold shops and jewelry stores around Grand Rapids and even though everyone claims to “pay more” for gold, Paul Medawar’s really did pay more! Not only did they offer me the best price but they also explained how the gold process works. It was nice to talk to someone who knew what they were talking about and actually took a couple minutes to explain things to me. I will definitely be back and hopefully to buy some jewelry instead of selling it!
Great selection and staff on hand to help – I just bought my fiance's ring and Paul helped me. I have been helped by their other staff members who have been very helpful as well in a "no pressure" environment. After looking at other very good jewelry stores in town and Minneapolis where I live, their selection was better. Their selection is more sophisticated and updated. Really worth going in!
Does it get any lower? – It has come to my "attention" that certain members who own Jewelry Stores are purposely fabricating false meetings and circumstances. Shame on you! Just as a point I made an appointment to see the the showroom, went in dressed "very casually" and was treated rather pleasantly even though I didnt actually intend to purchase anything (which I was upfront about as well). So please people, spare us teh politics, reviews are for information, not counter-intelligence. (Id rate the establishment at 4 stars given it had no fancy colored diamonds in stock)
TAKE YOUR BUSINESS ELSEWHERE!! There are better jewelers out there! – I purchased a platinum ring & had my diamond set into a new setting in July 2006. After wearing 3 mths the platinum scratched horribly especially for the thousands of $$ I paid for it. I asked Paul Medawar if I could look into resetting the ring into something else. He started yelling & screaming at me in front of other customers saying that I picked this ring, it was my choice, etc. I totally agree with that. I again asked him for his professional advice on what we could agree on together to compromise on a solution. He went ballistic & was very unprofessional. I have never been treated so rudely. He bullied me right out of the store. He is a very unkind, rude, condescending, vicious & dishonorable man.
I have since contacted the Better Busi. Bureau regarding Mr. Medawar's behavior. Of course, there has been no reconciliation for the work he performed for me & his responses have been total denial of mistreatment or severity of overcharging me for the work he performed. I wanted to get the word out to all of you in hopes of letting you know what could happen to you. Please be careful. For those of you who have had a positive experience....you are the lucky ones! Unfortunately, I personally know of nine other people who have also received negative treatment from Paul Medawar. Therefore, this needs to stop!! He does not deserve to have customers. If you have been mistreated, you need to speak out. What happened to me was so distasteful that I want to let others know. For me...this is a big step as I am a very quite, shy person. But this one took the cake.
What I get such a kick out of is his billboards that say "Paul Medawar's...Your Jeweler...Your Friend!" How far from the truth is that? It actually makes me snicker! Talk about false advertising..does this give you a clue of what a sly dog he is?
I have since brought my ring to another jeweler who has done fantastic work for me & has treated me with respect and diginity. I highly recommend "JUHAS AND SULLIVAN"!
Condescending And Completely Unpleasant – I grew up with very little money. As an adult, I make good money but I choose to live like someone with little money. Thus, no fancy clothes, cars or jewelry. I buy my clothes from JCPenny and have an economy car so I'm certainly not a bum. Just, normal. I went to Medawars to have an old ring of my grandmothers made into something for myself. For that, I was willing to go the extra mile monetarily speaking as I wanted it to be very special. I walked into the store with my jeans and ski jacket on and talked to an older "gentleman" whom I believe may have been Mr. Medawar himself. I was not greeted with a smile. I was not greeted with a hello. He walked out and stared at me. I gave him the ring and told him I wanted to make a new ring out of it. His response??? "Well it starts at $1500 just to get a mold started." Once again I was treated to the stare. He acted like he was annoyed to have me in his presense. I have absolutely no doubt that had I walked in with an expensive outfit on, decked out in massive gold jewelry, the scenario would have been different. To say he was pompous is an understatement. I don't care how well made his jewelry is, I wouldn't recommend this store to ANYONE unless they want to support someone who is blatantly discriminatory against those he feel are "beneath" him. I hope the owner of that store does read this entry because I want him to know that he missed out on a very large sale and hopefully many more as well. Shame on you. EVERYONE deserves respect upon entering your establishment. EVERYONE.
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