Brummels Home Furnishings

Satisfied customer.. I bought a lift chair from Brummels prior to having leg surgery knowing I would have mobility problems. Friday late in the afternoon the chair stopped working. I called Brummels and they said it would be Monday before the serviceman could get out; after explaining my situation my sales person had a repairman there in 10 minutes. The repair man was super friendly and repaired it quickly.

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Terribly Disappointed. I am very disappointed in Brummel's. I wanted to shop locally to support local business in Wyoming, but I wouldn't recommend this store to anyone! What a lack of customer service from Joe Brummel. I bought at Vanhill for a lower price than Brummel's quoted me 30 days ago. They wouldn't honor their own pricing even though I HAD A QUOTE FROM THEM. I own a business that relies on customer service and if I had done that to any of my customers they wouldn't be back and since they did it to me, neither will I.

I have done everything in my power to inform all of my facebook friends and every single person I come into contact with not to deal with Brummel's because in my opinion they have obviously forgotten what customer service is all about. I was actually asked by Joe Brummel to do business elsewhere because he didn't want to provide customer service to someone with a legitimate complaint, he just wanted to make sure his margins were high enough. That's the antithesis of what a business like Brummel's is all about. I will NEVER shop at Brummel's again and I highly recommend that you don't either!!!…

Like Family. I have visited and purchased products at both Brummels Home Furnishings stores. I have enjoyed the same family atmosphere at both stores and will continue to purchase my TV's, Appliances, Furniture and Flooring from Brummels.

Each time I have walked into the store I was greeted with a warm and genuine hello, asked if I required some help and then left alone in order to make up my own mind without a salesman waiting to pounce. When I had questions they were ready with answers. They didn't try to push me in any direction as to spend more or less simply providing pro's and con's in each case and allowing me to come to the best conclusion for what was right for my family.

When service was required I was treated with prompt service and every effort was made in order to minimize any cost to me. Again I was provided options instead of a technician coming in and replacing potentially what didn't need to be just to make an extra dollar like other Big Box stores.

All in all Brummels is a great place to shop for your home furnishings and I would recommend visiting either store to find a great selection for all your home furnishing needs, great service and let them make you feel like family.…