Kentwood >Women's Clothing > Bridal Gallery
749 44th St SE, Grand Rapids, MI | Directions 4954842.884234 -85.647537
Horrible customer service from most, including the manager! There is one girl who works there that is so nice that I almost, I emphasize almost, feel bad for writing this review. She is the only exception I've seen so far to what I'm about to tell you. I live in Lansing but am from the Grand Rapids area so most of my bridesmaids are from GR. So for convenience-sake they chose to get their dresses from Bridal Gallery. The first time we went in there the girl who helped my bridesmaid #1 try on the dress, she asked her if she wanted to buy it today. While my BM said yes, I said "well...we have to think about it"as soon as I hesitated, she shot me the dirtiest look and said "well if you need measurements and you're not buying the dress from here it's going to cost $20" then walked away. A few minutes later I saw her talking to someone behind the front desk and they were both looking in our direction, the girl who helped us had a sour look on her face. So the girls decided they wanted to get their dresses there, and I didn't really care so they did. BM 1 ordered her dress on April 11 from Bridal Gallery, it's now July 16 and they have no idea when it's going to come in. According to the Bridal Gallery, the first time I called, the dresses are shipped from the designer as the size becomes available. BM 2 ordered her dress from the Bridal Gallery a week later than BM 1 and got hers last week... It was the same size BM 1 ordered. It was when I called to speak to the manager that I realized this. So when I asked her to confirm when BM 1 ordered her dress she confirmed the 4/11 date. When I asked her to confirm when BM 2 ordered her dress she immediately began bantering about how "this is just the way production works" when I asked her a second time to confirm when BM 2's dress was ordered she replied "ma'am, I have this in a stack of orders I'm working on on my desk" when I asked her a third time to confirm with me when BM 2's dress was ordered, she replied in a very irritated tone "ma'am, I don't have time to get you that information". Then I responded to her that I was extremely disappointed in the poor customer service they have and that I will not be recommending them to anyone. The entire time I was telling her that, she was raising her voice over mine saying in a very sarcastic tone "I'm sorry you feel that way!" Over and over. There are so many other places to spend your money, both brides and bridesmaids. Please, take the extra time and drive to Becker's bridal. I promise, you will not regret it!
Rude and inconsiderate:
I took a couple of my bridesmaids to Bridal Gallery this past weekend. We had an appointment to look at Bridesmaids dresses, only 2 of the maids were going to try on since the others were decided (my original appointment was for 5, so 2 should have been no problem right... WRONG). We were greeted as we walked in and told to begin looking through the dresses, we did have an employee start 2 dressing rooms for us. That was the end of the good customer service we received. We sat down in the chairs that were open in the back while the 2 bridesmaids tried on about 4 dresses each. We were asked to move chairs because we were talking to each other. We were asked by 4 different employees to have the girls change in the same dressing room to open up the other. Each time I was asked I said that we were almost finished and would be out as soon as possible. The 4th time we were asked they were so ride about it. NEWSFLASH--- not every person is comfortable changing in front of each other. We only had 2 of our 5 people with us with an appointment. We never received an assistance of help when the girls had the dresses on like we did at other stores like Renee Austin Wedding and even David's Bridal was more attentive. No one tried to help us, pin the girls or even ask if we needed anything.
We left and told them we were not happy with the service, the manager could not have cared less. I would not recommend you go here, there are many more places that will treat you better and if you are going to spend hundreds of dollars on dresses, make it fun and worth your time and excitement. This place is a buzz kill to a fun day shopping for your wedding!
VERY ROOD – I don't have anything nice to say about this place. We walked in and the ladies behind the counter asked us what we were looking for and pointed us in the direction of the bridesmaid dresses and said pick out what you like. They then asked us what style we were looking for. We didn't have any particular style picked out. Asked us the colors and when the wedding date was told us that it might be a problem with how close the wedding date was with the colors. So then she proceeds to show us dresses that she could get in in the time frame that we had and says the colors she can get them in totally disregarding the colors of the wedding when we asked her what about our colors she then says in a snotty attitude that's not an option. She could have started out with that instead of wasting our time. And they are WAY over priced for their horrible selection of bridesmaid dresses. We went around the corner to another little store where the service was great and we could get our dresses in the time frame we had and in the right colors and great price and even with a 20% discount on each dress. Also the parking was horrible.
Horrible Service – We went to Bridal Gallery on a Saturday looking for bridesmaid dresses and were not impressed at all. They were very busy (which is expected) but there were four employees standing behind the counter doing nothing.
We were told to go pick out the dresses that we liked and someone would help us when they were available (remember the four employees??) The first thing we noticed was that all of the dresses were approximately $30 more than the exact same dress at other stores. Then we noticed their lack of selection, however there was a bride there being allowed to take over 20 dresses at one time, so that probably did not help with lack of selection. We waited for quite some time and then decided that we would be better off going to another store, so we went a took our names off of the list. The saleswoman then said that if we called back we could make an appointment for another Saturday because we had an hours drive in.
A few weeks later we called to make that appointment and were very rudely told that they do not do Saturday appointments. That is fine, many places don't, but we should not have been told that we could and she definitely could have been polite about it. We were told that we could schedule an appointment for during the week, however the bride works until 5:00 everyday so that wouldn't work at all.
All in all Bridal Gallery wasted our time and lost 10 sales. I will also recommend to anyone getting married that they don't even try Bridal Gallery. Also a suggestion, if you aren't going to have Saturday appointments perhaps hire so more employees who will actually do their jobs.
Mother of the Bride – Our visit to Bridal Gallery today was... very disappointing. Service was terrible. Preferential treatment was given to a select few. Sales clerks were lazy. They give you hooks to tag the dresses on the racks that you want to try on and after my daughter and her maid of honor went thru and made their picks, snippy little sales clerk (blonde ditz) unclipped her selections and brought her 5 dresses to the dressing room. She was then abandoned and when we asked for assistance was told that she would have to leave the dressing room and let someone else have a turn while the girl/mother next to us who arrived at the same time were catered to with dress after dress (even dresses that my daughter had selected). It was a Saturday afternoon. I went to the snippy clerk who had started to help us, she was behind the counter in the front counting tickets sales for the day and acted as if I was being a nuisance! We walked out. My daughter went back into the store to speak to the manager... She looked at her and said, "You've tried on 40 dresses haven't you?" Far from 40. After my daughter explained what happened, the woman apologized and begged her to return and said she would personally assist. My advice to you, store owner, hire some new help! Your service stinks. We will return to Becker's. They know the meaning of SERVICE. By the way, she tried on not more than 5 dresses and if she wanted to try every damn dress on display, why not! Oh, another thing... Your parking stinks!
Awesome Place – I got engaged in Sept but I started looking for my dress back in end of July/August. It didn't matter that I wasn't engaged yet for the ladies to let me look at the dresses. I didn't need an appointment I just went in and got service right away. The staff was amazing! They were friendly and courteous! I probably tried on 20 or so dresses and had it narrowed down to 2. Not only did I get my wedding dress there, I got all of my bridesmaid dresses there. They had a great selection to pick from and me and my girls looked awesome for the wedding. I would recommend this place to anyone!
WONDERFUL PLACE!!!! – Great Store! Great Selection! Great People working there!! I couldn't have been more pleased with this store! you simply MUST check this store out! One of the ladies who were helping me picked out a dress that I didn't pick out at first and it was the best one! I would say that this was better than any other place I shopped in in GR!
Try to avoid Saturday – Great selection, great customer service, good prices. I loved The Bridal Gallery but I would recommend finding your own person to do alterations. The alteration lady I worked with was a little pushy. I loved everything else about The Bridal Gallery!! The first time I went in ther was a Saturday and it was very busy. I decided to just look around and I went back on a week night because they were open later than all the other bridal shops. I found my dress there and ordered it right away. My only problem there was the older alteration lady was a little rude. I highly recommend shopping at The Bridal Gallery.
Worst Experience – I ordered my bridal gown from this store and called 2 months before my wedding to set up an appointment to have some minor alterations done to the chest area of my strapless dress and a bustle put on for the reception. I had an appointment set with Dottie approx. 2 months before my wedding. We discussed the issues and she marked my dress with ball point pen where it needed to be taken in. When I returned for my next 5 fittings, the dress was never taken in per our first meeting and I was forced to re-explain it to her every time. She never took notes and couldn't remember from one fitting to the next (sometimes 2 days in between) what needed to be done. I was very polite, but became worried when again, 3 days before my wedding, she had incorrectly taken in my dress. I was told at that time that "nothing could be done" and it looked "fine the way it was." The next day, I had my dad call the owner to make sure that everything was going to be taken care of of my 6th fitting, 2 days before my wedding. The owner was incredibly rude to my dad (who is a very calm person!) and accused me of gaining "water weight" and that was the reason the dress did not fit correctly. My dress did not fit, it had blue pen stains on it, it wasn't steamed flat and the bustle was done incorrectly. The customer service was astonishingly horrible and I can't believe they have stayed in business treating people they way that they do. I am the first to praise those people who greatly helped me out and had excellent customer service, but I just wish I could spare anyone from receiving service like this from any business. I would NOT recommend this business to anyone.
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