32 Jonquil St SW, Grand Rapids, MI | Directions 49548-674242.853859 -85.664592
Open and Available 24/7/365
We came home from the Big 10 Championship Game Sunday afternoon to find out that our sewer line had backed up into the basement of the home we were renovating. Nate, from Roto-Rooter, drove through the snowstorm to get here within an hour and begin working on our problem. Not only did he do it with expediency and a significant sense of urgency, he also calmy and coolly explained to us what the issues causing this problem could be; what the related costs could be; what we could do to attack the issue; and then provided his recommendations and reassurances. For my wife, who was imagining the expense of tearing up the yard to dig up a broken sewer pipe, Nate was a comforting security blanket in the storm of sewage in our basement. Nate then started diagnosing and applying a doctor-like analysis to the problem and started surgery on our pipes and stayed at it for awhile until he found the problem with the camera and started the removal and solution process. While I stood there in a couple inches of sewer water and back-up with him, he focused in on resolving the issue and then finished the job with a professionalism that personally was reassuring and refreshing. Honestly, Roto-Rooter is a tremendous company and they've got an all-star on their roster in Nate. He was almost like a personal psychologist, physician and surgeon wrapped into one and went above-and-beyond the call of duty to resolve what was a significant issue. We couldn't be more thrilled with him and with Roto-Rooter and would definitely recommend them to anyone and everyone. They get the job done and then some -- and their follow-up, follow-through and talented team will take care of you and then ensure everything is resolved satisfactorily. As my daughter said, "ROTO-ROOTER ROCKS!"
I had a leak in my water pipes in the basement. Dennis the plumber came out to my home inspected and determined that my water lines needed to be replaced. He explained the process and advised me of my options. He took the time to help me understand what was causing the leak and what he could do to repair it for me. He was extremely helpful and friendly. I was extremely happy that the repairs did not take an extensive period of time as Dennis was diligent and thorough. I would never choose another plumbing place after the service I have received with this last visit. I would highly recommend anyone I know to them.
Rotor-Rooter Plumbers, Grand Rapids: 11-12-13: Had a Drain back up on us last weekend. Kevin the plumber came out and bi-passed the water softener to allow the water to stay on until they could schedule the job. Ross showed up on Tues, Nov 12 to snake the drain and unclogged it. Took him less than an hour for the fix...No mess! Did a great job!
Will not hesitate to call again for future issues.
On September 26 & 27 "Nate" from Roto Rooter arrive for a service call ... after searching out our system they found the blockage and was able to clear that blockage. Nate was friendly and knew what to do and got the job done. Thank You!!
Forget Joe the Plumber as for Dennis the Roto Rooter Plumber... We bought an old house in the Grand Rapids area that had been vacant for a year and we had cracked sewer pipes, leaking faucets, clogged drains, rusted u traps to name a few ... Dennis fixed it all on September 3, 2013...
Thank you Dennis
Nate was very friendly and helpful. I have called Roto-Rooter in the past and will again. Great service!
Dennis the plumber from Roto-Rooter came to my house August 12 to fix a broken shower faucet. He was great, very knowledgeable and wanted to make sure the job was done right! He explained everything, was quick and I'm very pleased with the work he did! I would recommend Roto-Rooter to anyone in Grand Rapids!
I used Roto-Rooter on June 17, 2013, and was so pleased with my service. Dennis came to my house and he was so pleasant, proficient, and performed fabulous service. I will definitely tell any one who needs plumbing services to call Roto-Rooter! Thank you!
I had a great experience with Roto Rooter today. Nate came to the house and got everything squared away for us. He was really good about explaining everything that he was doing and letting me know what my options were. He also got me connected with a place to get the water damage taken care of. I am so grateful for his advice.
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